Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Assisted Account Opening team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Manages key relationships by collaborating with engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs, enhance integration with the recommendation engine, and drive results.
- Communicates effectively and frequently by being vocal. Shares strategy, roadmap, progress, and insights broadly and systematically. Crafts the narrative and cadence for different partner and stakeholder audiences.
- Serves as a center for knowledge by maintaining a deep curiosity about the digital product experience space and connecting that curiosity and knowledge to the teams that can effect change.
- Acts as a technical and customer problem solver by asking questions to define problems and determine where the platform fits within the Chase ecosystem. Understands the technologies and approaches in use and identify those that should be adopted to drive future plans for these technical products.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements.
- Experience driving change within organizations and managing stakeholders across multiple functions
- Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
- Good team player and leader inspires action and performance of their team and builds credibility across the enterprise.
- Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
- Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills
- Experience working in financial services, acquisition, digital products, online and mobile platforms, etc.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Deep understanding of the needs of retail branches, branch associates, and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field
- Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
- Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
- Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
- Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience