Chief Customer & Product Officer

_{19th November, 2024}

Chief Customer and Product Officer Location: Melbourne
A Unique Opportunity

We're seeking an experienced Chief Customer and Product Officer to join a leading healthcare technology company. This role offers a unique opportunity to shape the future of healthcare, drive innovation, and make a lasting impact.
Key Responsibilities:

• Product Strategy: Oversee the entire product lifecycle, from conception to launch, aligning with customer needs, market trends, and business objectives.
• Customer Experience: Drive improvements in customer experience and user interface, prioritising usability and accessibility.
• Sales and Marketing Collaboration: Work closely with sales and marketing teams to boost revenue growth and brand awareness.
• Team Leadership: Lead and inspire a talented team of Product Owners, Business Analysts, and support staff.
• Executive Engagement: Present strategic insights and recommendations to senior leadership.

Key Focus Areas:

• Product Development: Drive product development and ensure scalability, particularly in the healthcare sector, moving away from bespoke solutions.
• Customer Experience (CX/UX): Lead the enhancement of CX/UX and front-end usability with a strong commercial focus.
• Customer Engagement: Gain valuable feedback from customers to inform product development and strategy.
• Product Scalability: Identify opportunities to scale product offerings and develop customisable solutions to meet diverse customer needs.

Ideal Candidate:

• Healthcare Expertise: Experience in the healthcare industry, particularly in product ownership and development.
• Strong Commercial Acumen: A solid understanding of product management, sales, marketing, and business case development.
• Customer Focus: Proven ability to engage with customers, understand their needs, and communicate complex technical concepts clearly.
• Strategic Thinking: The ability to develop and execute long-term product strategies.
• Leadership Skills: Strong leadership skills to inspire and motivate teams.

If you're a passionate leader who is committed to product strategy, enhancing customer experience, and driving business growth, please apply to the link below.