Principal Technical Product Manager, Software & AI (Hybrid)

Organizational Overview:

Global Health Labs (GH Labs) is a mission-driven organization created by Gates Ventures to develop innovative solutions to address unmet needs in primary healthcare. GH Labs serves as a Center of Excellence for primary healthcare devices and tools, and in collaboration with the Gates Foundation, focuses on improving health outcomes in low- and middle-income countries (LMICs) through innovative technology and in-country partnerships.

Driven by a team of engineers, scientists, clinicians, researchers, product managers, and global health experts, GH Labs evaluates primary care products, identifies gaps, and develops solutions with global partners. We deliver results by focusing on practical, scalable innovations that make healthcare more accessible and effective in LMICs.

Global Health Labs is looking for passionate, mission-driven professionals to join our team. We welcome exceptional candidates with diverse experience to fill these high-impact roles, supporting our primary care innovation portfolio.

Role Summary:

The Technical Product Management team at GH Labs is responsible for guiding the full lifecycle of innovative global health products, from concept to market. These solutions—spanning devices, low-cost sensors, software/AI, and in vitro diagnostics—are tailored to address critical healthcare needs in low and middle-income countries, often used in the field or primary care clinics by nurses.

All products undergo thorough clinical validation adhering to local regulatory requirements, which may include approvals from bodies like the US FDA or other relevant country-specific agencies. We ensure that product costs are designed to be affordable and sustainable within local healthcare systems. Through partnerships with global, mid-size, and local companies, we ensure these innovations are accessible and impactful where they are needed most.

Please note: As part of the interview process, you will also be asked to complete a case study based on the prompt provided.

Key Duties and Responsibilities:

• Define Strategy & Roadmap: Lead the strategy and roadmap for AI-augmented healthcare products, targeting unmet clinical needs in primary care in low and middle-income countries (LMICs).
• Requirements & Product-Market Fit: Gather clinical and market insights to define product requirements. Ensure each solution is economically viable and cost-effective from the outset and designed and developed, considering the local context.
• AI & Mobile Solutions: Oversee the development of AI-augmented applications using data from mobile devices and sensors, optimized for edge computing on low-cost devices/tablets.
• Economic & Clinical Validation: Drive rigorous clinical validation and ensure products meet local regulatory standards. Conduct early-stage economic assessments to guarantee viability in low-resource settings.
• Partnerships & Stakeholder Management: Manage key relationships with partners, including the Bill & Melinda Gates Foundation (BMGF), ensuring alignment on goals, timelines, and solution delivery.
• Innovate & Scale: Push innovation in mobile health and AI, focusing on scalable, low-cost solutions that fit seamlessly into healthcare workflows.
• Cross-functional Leadership: Lead diverse teams, from engineers to clinicians, to deliver impactful, market-ready products that improve care in LMICs.

Required Skills and Experience:

• MS in Computer Sciences, Engineering, Statistics, or equivalent experience
• 12+ years of work experience in technical product management, with expertise in software development and mobile application development.
• Strong leadership and cross-functional relationship management skills, engagement with external partners, with an ability to align stakeholders around a common vision and deliver valuable results on time.
• Demonstrated capability to thrive in ambiguous environments by leveraging data to create concrete options that advance prioritization and execution
• Prior experience directly triaging and delegating initiatives across multiple partner teams.
• Directly owned and managed partner proposals, selection and budget processes
• This role requires regular communication with teams across multiple time zones. Candidates must be available for early morning or late evening calls, typically between 7:00 AM and 9:00 AM PST or 7:00 PM and 10:00 PM PST, up to 2-3 times per week, as needed.

Preferred Skills and Experience:

• Experience with incorporating AI/ML models into software applications is greatly preferred.
• Experience working with multi-modal health data (time series data from sensors, imaging, clinical).
• Experience with health-data and an understanding of data governance, security and privacy issues in healthcare.
• Experience conducting technology landscape assessments of digital health solutions.
• Experience with sensor implementation in clinical studies and/or expertise in clinical validation of sensors.
• Experience working with IEC 62304 (Medical Device Software Life Cycle Processes) or other relevant medical device software development standards.
• Familiarity with clinical informatics (syntactic and semantic normalization, ontologies) highly desirable.
• Management consulting experience, nice to have.
• Proven track record in partner-enabled development and collaboration.

Required Competencies:

GH Labs Success Factors: We believe there are a few prioritized key capabilities and behaviors that are critical to success for all roles at GH Labs.

• Demonstrates Collaboration: Actively listens and works with others openly and transparently to create an environment where diverse viewpoints are valued, and information is shared for the purposes of solving problems and achieving collective goals. Seeks collaborative solutions as the best path to sustainable change.
• Accelerates Impact: Takes risks, proves/disproves concepts quickly and with a growth mindset, solves creatively, and partners strategically to achieve results and deliver impact on GH Labs mission.
• Promotes Accountability: Holds self and others accountable so that success is celebrated, and failure is understood and addressed.
• Establishes Trust: Interacts, shares, and receives information and feedback in a way that builds trust and gains the confidence of others.

Pay & Benefits:

GH Labs is committed to paying employees equitably for substantially similar work. A reasonable estimate of the current salary range for this position is $208,000 to $325,000. We aim to hire new employees between $208,000 to $260,000. allowing future compensation growth within the range based on aptitude in the role and context, and progress and performance against goals over time.

We believe that our employees are the reason for our success. GH Labs proudly supports our employees and their families with a comprehensive fully paid benefits package, including medical, dental, vision, life, AD&D, long-term disability insurance, and a generous employer match to 401(k) retirement savings contributions. Employees receive flexible time off, thirteen paid holidays, and generous paid parental and family leave. Our benefits also include several employee wellness programs, mental health resources, and a substantial charitable giving match.

Equal Opportunity Statement:

GH Labs is committed to being an inclusive, equitable and positive workplace, where all employees thrive personally and professionally. 

We believe our workforce should reflect the rich diversity of the global populations we work to serve.

We also believe in the research that demonstrates diverse groups – including groups diverse in experience and opinion – are more innovative than homogenous ones.

As such, diversity is a key pillar of our employment practices, and every applicant and employee drawn to serve the mission of GH Labs will be welcomed and will enjoy equality of opportunity and fair treatment without regard to race, gender identity, color, gender expression, age, national origin, religion, genetic information, pregnancy status, veteran status, sex, marital status, sexual orientation, prior protected activity, disability, and any other basis protected by law.

Export Controls:

This role may include access to technology and/or software source code that is subject to U.S. export control requirements under the ITAR or the EAR.