Product Manager, Land Programs & Experiences
The Product Manager is a shore side position committed to identifying enriching experiences and product development opportunities for our guests. The Manager is responsible for curating, developing, and maintaining productive relationships with shore excursion operators, visitor and convention bureaus, and other key stakeholders in the places we visit or wish to visit. The Product Manager will assist in developing long term strategies to enhance excursions and enrichment programs to adjust to the demands of our guests.
The Manager will travel onboard the vessels frequently to assess the guest experience onboard and onshore to provide feedback to other departments. The Manager will be conscious of local community events and collaborate with the Guest Programs Department for the enjoyment of our guests.
The Product Manager is a home office employee, traveling often to maintain personal relationships with all company strategic partners. The Manager will work closely with leadership to determine regions of focus. This position reports to the Director of Product
American Cruise Lines is passionate about exploring our country and sharing its many stories with our guests while providing caring experiences aboard and onshore. The Product Manager is integral to our mission to deliver destination focused experiences to our guests. The Manager contributes to our mission by having professional and steadfast relationships with great people in all the places we visit. We are proud of our country and excited to explore it.
Job Duties:
- Establish multi-year planning timelines for land packages, hotels & shore excursions with leadership approval
- Review shore excursions/ tours, hotel and land package pricing to ensure items are within budget, profitable and operationally feasible
- Recommend and develop new shore excursions to meet changing guest demands
- Develop and maintain professional in person relationships with key excursions partners
- Research and recommend new cruise itineraries and new port destination
- Establish initial and ongoing relationships with new partners
- Assess quality and consistency of shore excursions and enrichment programs
- Travel onboard vessels to experience our guest experiences
- Evaluate competition in market and identify opportunities for product improvement
- Review company website, brochure, and printed materials to ensure accuracy of Shore Excursion & Land package offerings
- Yield management of shore tours and land packages making recommendations to add or reduce capacity
- Provide product details to Operations, Sales, and Marketing teams on new product offerings
- Optimistic and creative about contributing to future success
- Brand Ambassador
- Other duties as assigned
Qualifications:
- 5 years destination, tourism or cruise ship experience
- B.S. Degree in Hotel, travel or Tourism management preferred
- Strong organizational and process skills
- Excellent verbal and written communication skills (English)
- Available for frequent travel
Work Schedule:
- Position requires 20% travel to the ships; ports & destinations American Cruise Lines operates.
- Based in Utah Office (not remote)