Product Manager, Sales Technology

An Important Note about Wayfair's In-Office Policy:

This position is based in Boston and the employee will be expected to commute to the office on Tuesdays, Wednesdays and Thursdays, with Mondays and Fridays remote.

Who We Are:

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Science, Experience Design, Analytics, and executive business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI & data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.

We are looking for a product manager to join our Sales Technology team. Sales Technology at Wayfair owns all of the tools and experiences used by hundreds of sales people to generate $3 billion dollars of our top-line revenue. We do this across two primary programs – Wayfair Professional, our business-to-business offering (think Contractors, Interior Designers), and our inbound Consumer Sales & Services team (think Design Services, shopping help for complex items like large appliances). 

As the PM in this space, you will be responsible for helping us bring to life a brand new set of customer experiences that make shopping & managing a project (think a home renovation, new hotel opening, office refresh, etc) seamless for our business and consumer customers. 

What You'll Do

• Partner with senior business and technology leaders to identify, understand, and solve the biggest challenges facing customers trying to shop & fulfill projects with Wayfair & Wayfair Pro
• Define the vision for project shopping tools that can drive 3x growth in our B2B business.
• Define product requirements in collaboration with cross-functional and cross-department teams.
• Partner with the engineering team to drive timely and smooth execution by participating in sprint rituals like grooming, planning and retrospective.
• Drive go to market for your products in partnership with internal or external stakeholders.
• Build and maintain product roadmap along with constantly monitoring the success and measuring the impact of your products/features.
• Influence the evolution of Wayfair's strategy for serving project shoppers. 

We Are A Match Because You Have:

• 3-5 years building software products at scale and with measurable impact
• Experience with B2B SaaS product mgmt is preferred, as your work will be used by customers and sales teams to work together efficiently on projects. 
• Track record of effectively partnering with engineering, analytics & design to build high-impact, products & features. You know how to think about customer-level adoption of features and build towards a holistic experience.
• Ability to keep up in highly technical conversations, with experience leading products and ability to think and act both tactically and strategically, with experience leading cross-team initiatives.
• A customer-centric mindset with a strong ability to conduct rigorous customer (internal or external) interviews and convey the "why" behind product decisions. 
• Strong problem-solving and critical thinking skills, with a proven ability to dive deep into data and produce actionable insights.
• Ability to work with and influence partner teams (Senior Manager +) across various functional areas.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

Inclusivity at Wayfair:
At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

Social Impact & Responsibility:

At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.

We are looking forward to your application!