Senior Product Manager - Live Games

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 4 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

The Senior Product Manager - Live Games is responsible for supporting the live game service of MapleStory within Nexon America. This includes executing the vision of the Production Team and collaborating with a variety of cross-functional teams including game developers, marketing, DevOps, QA, platform, player support, community, design, content, and localization teams to provide insightful data analysis and ensure smooth development and publishing of high-quality online games.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Provide insightful analysis by tracking and measuring player behavior and performance of sales, feature releases, limited time events, long term game content and overall game updates to evaluate the results and gain actionable feedback that drive strategic decision-making
• Own the overall analytics strategy by identifying data-driven opportunities, collaborating with various teams to define key performance indicators to track, designing tests for those KPIs, establishing data ingestion processes, and implementing analysis reporting flows
• Stimulate engagement, retention, and monetization by designing and implementing insights into tests and constantly evaluating and adjusting live events
• Drive the execution of actional feedback from analysis by continuously working with various teams and project managing tasks and action items to completion
• Create compelling, clear and concise reports to communicate complex insights and suggestions to all stakeholders. Be able to present findings confidently and with data driven and transparent answers to effectively drive learning and optimization
• Become proficient with MapleStory features, events, sales, and content to be able to understand where the data analytics strategy can support improvement within the game.
• Other duties as assigned

Work Experience

• 7+ years of live game experience

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree or equivalent experience

Knowledge/Skills

• Proven ability to work with cross-functional/cross-organizational teams
• Strong collaboration and project organizational skills
• Excellent written, communication and interpersonal skills
• Exceptional task management, time management and problem-solving skills
• Experience and strong skills with data research analysis, including the ability to discern actionable and meaningful insight
• Experience with data extraction and manipulation tools
• Experience extracting data by writing your own SQL queries
• Experience using Tableau or similar BI tools
• Experience creating high quality and intuitive reports for communicating analytics
• Ability to combine data insights and business goals to deliver actionable feedback for the production teams
• Experience with or strong understanding of online platform games and the developers who create games for them
• Strong understanding of the game industry including emerging trends, with a focus on the markets served by Nexon
• High-level understanding of online environments and processes
• Proficient with project management software such as JIRA, Slack, Teams, Sharepoint, Confluence. Excel
• Able to manage shifting priorities in a fast-paced environment

Nexon’s Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (annually)

The base salary range for this position in El Segundo, CA is $135,000 - $150,000 annually.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.