Sr. Product Manager, Rimini Support

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

We are actively seeking a Sr. Product Manager, Rimini Support. This is a remote position and can be based anywhere is the U.S.

Position Summary

As the Sr. Product Manager, Rimini Support, you will define the strategy and product requirements of our entire Support Services offering that align closely to the client’s needs, market dynamics, and competitive landscape and then make sure they fit into Rimini Street's business model.

In addition to our Clients and Prospects, you will collaborate closely with Marketing, Sales, and Service Delivery to gather requirements and insights then develop overall product strategy, positioning, target customer and benefits. You will also collaborate closely with product marketing on an ongoing basis to define comprehensive go-to-market plans to achieve lead, pipeline, sales and renewal targets.

You will own the Support Services product roadmap for Rimini Street and its successful execution. The roadmap must deliver value with each iteration and take into account the short-term, mid-term, and long-term strategic opportunities for the company. The roadmap is not a static document it must evolve based on market dynamics, competitive behavior, and the overall Rimini Streets company strategy. To build the roadmap you will work with external analysts, internal stakeholders, clients, and prospects to identify and prioritize high ROI projects that will move the Support business forward.

You will act as a thought leader both internally and externally for Rimini Street’s Support Services offering.

To be successful in this role, you will need to be a master of product strategy, including pricing, market sizing, packing, and promotion. You will also deploy your tactical skills to take advantage of near-term revenue opportunities that further the organisation's long-term goals. 

This position reports to the Vice President, Product Strategy, Unified Software Services.

Essential Duties & Responsibilities

• Own the strategy development, business case, buildout, and launch of Rimini Support Services.
• Incubate pilot products, identifying, and analyzing key business metrics to uncover reasons for success, reasons for obstacles, and deliver needed enhancements
• Build product and engagement strategies to align with corporate sales and marketing efforts
• Identify product bundles suitable for Rimini prospects and clients, to deliver scalable solutions and strong long-term value
• Manage the business metrics for your product/service area and collaborate across the organization to ensure business targets are met
• Develop and present regular updates to top executives - including our CEO
• Lead brainstorming & collaborative problem-solving sessions with Marketing, Service Delivery, Sales and others to finalize product concept, features/functionality and successfully implement
• Keep a close check on the pulse of the IT Support and Services by performing comprehensive market research, defining the landscape of existing and emerging applications and tactics
• Build strong product narratives and value propositions
• Engage and partner with regional and market leadership to build and deliver on a strong market engagement strategy.
• Provide thought leadership to peers and senior leadership across the organization to influence product roadmaps and new product development
• Your success will be measured on the growth of Sales, Leads, Pipeline, Customer Satisfaction and Retention
• Conduct market research to identify customer needs, opportunities, and trends in the support services industry
• Foster a culture of innovation and continuous improvement within the product team, encouraging new ideas and feedback from team members and customers

Education

• Bachelor's degree or equivalent required, Masters or MBA desirable.
• Bachelor's degree in business, engineering, computer science, or a related field; Master's degree or MBA preferred.

Location

• Remote - U.S. 

Experience

• 7+ years of product management experience within the technology, enterprise software markets and managed services companies

Skills

• Expert in product strategy and management across the enterprise IT space, including pricing, market sizing, packing, and promotion
• Experience with Oracle, SAP and Vmware software is very helpful
• Experience with TL&R solutions globally
• Strong track record of influencing colleagues and executives
• Ability to develop simple solutions and guide your team to be more effective and productive
• Outstanding data analysis skills and knowledge to make data-driven business decisions
• Experienced working with sales leadership and field sales to support and enhance the overall sales process
• Excellent oral/public speaking and written communication skills with the ability to simplify complex information and concepts across a variety of audiences
• Experience working with remote teams is a plus
• Experience in a matrixed organization is a plus
• Previous entrepreneurial / startup experience a plus
• Experience with Monitoring Solutions

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
 

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 123k - 154k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.