Technical Product Manager (EMR)

We are seeking an experienced Technical Product Manager with a strong background in Electronic Medical Records (EMR), design thinking, and technical expertise. This role requires experience in project management and a commitment to quality and adept at leading cross-functional teams. The role will oversee the full product implementation lifecycle, ensuring that system testing, and support processes meet industry standards, compliance requirements, and client expectations.

This role is onsite in our New York offices.  

Responsibilities:

• Internal Client and Stakeholder Management
• Act as the main client liaison, gathering client requirements to turn them into actionable work items.
• Lead regular project updates to keep clients informed about progress, testing outcomes, and support metrics.
• Build strong client relationships, providing transparent communication and managing expectations effectively.
• End-to-End Planning and Execution
• Create and maintain roadmap in alignment with business priorities and expectations
• Design project plans that cover deliverables, timelines, testing protocols, and resource allocation.
• Set milestones for each project phase, from requirements gathering till product launch.
• Closely monitor timelines, adjusting plans as needed to address technical challenges or evolving requirements.
• Team Leadership and Knowledge Development
• Support cross-functional Agile teams, ensuring alignment on roles for development, testing, and support.
• Thorough knowledge of systems integrations via REST or other protocols, UI/UX toolsets.
• Good understanding of front end and backend systems design and data management, data engineering
• Guide system testing protocols, ensuring compliance with industry standards and regulatory requirements.
• Conduct regular team meetings, fostering skill development and performance recognition.
• System Testing and Quality Assurance Management
• Oversee a structured approach to testing, including unit, integration, regression, performance, and end-to-end tests.
• Work with QA engineers to design comprehensive test cases that cover functionality and edge cases.
• Review testing outcomes, addressing defects to ensure all issues are resolved before delivery.
• Smoke test results with every deployment
• Technical Support and Issue Resolution
• Manage a technical support framework to ensure effective issue resolution, with escalation paths for complex problems.
• Manage the issue tracking process, from identification through to resolution, and conduct root cause analysis to prevent recurrence.
• Oversee post-implementation technical support to ensure a smooth transition for clients and address any ongoing needs.
• Continue to groom the backlog with identified technical improvements
• Documentation and Reporting
• Maintain thorough project documentation, covering requirements, testing results, and support cases to ensure compliance.
• Manage progress reports that capture project health, testing metrics, and support activities for stakeholders.
• Ensure documentation is accurate and accessible for audits or future reference.
• Continuous Improvement and Innovation
• Use insights from Agile retrospectives and support metrics to drive process improvements.
• Research and implement best practices in system testing and support, increasing efficiency and client satisfaction.
• Foster a culture of innovation and encourage team contributions to process enhancements.

Required Qualifications:

Experience:

• 5+ years of product management experience with a focus on EMR systems, system testing, and technical support.
• Proven success in managing large-scale IT projects that prioritize quality assurance and support.
• Experience in healthcare technology, with a strong understanding of compliance standards.

Technical Expertise:

• Expertise in EMR platforms, data integration, and healthcare compliance (e.g., HIPAA, OSHA).
• Skilled with project management tools (e.g., JIRA, Asana), testing tools (e.g., Selenium, TestRail), and support systems (e.g., Zendesk, ServiceNow).
• Solid understanding of Agile methodologies and incident management best practices

Leadership and Communication Skills:

• Effective team leadership with the ability to drive collaboration, motivate performance, and resolve conflicts.
• Excellent organizational and multitasking abilities.
• Strong communication skills for managing client relations, directing teams, and detailed documentation.

Preferred Qualifications:

• PMP, Certified ScrumMaster (CSM), PMI-ACP, or similar certifications.
• Bachelor’s degree in Computer Science, Healthcare Management, Information Systems, or related fields.
• Experience with EMR-related performance metrics, troubleshooting techniques, and data analytics.

Other Key Attributes / Talent Characteristics:

• Team player with good interpersonal skills  
• Organized Individual with excellent communication skills, both verbal and written  
• A strong problem solver with excellent troubleshooting skills  

Travel:

5% Travel Requirement – Travel required to stadiums, offsite meetings / events, business partners

Terms /Expected Hours of Work:

NFL employees are required to work 40 hours per week. Indicate whether the role will require overtime (time worked more than 40 hours) and/or weekends. Note* If your position will work under 30 hours per week, they should be part-time. FLSA** If an employee will be paid hourly, they will be non-exempt, and if they are paid a salary, they are exempt.

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials, or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range. 

The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect, and build a workplace culture that will drive our continued success. 

The NFL is committed to building a diverse, equitable, and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

WHO WE ARE:

NFL Core Values:

• Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
• Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
• Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
• Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes:

• Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
• Execute: We take action with precision, delivering results that drive our goals forward.
• Inspire: We motivate others through vision, energy, and a commitment to excellence.
• Live Our Values: We embody our core principles in every decision and action.
• Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
• Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE:

Talent Attributes:   What we expect for our employees:

• Embody an enthusiastic, proactive can-do attitude 
• Embrace grit, free from ego or entitlement
• Excel as a relationship builder, with the ability to influence
• Eager learner, driven by passion rather than just ambition
• Encompasses an incredible work ethic with an agile mindset