McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
This opportunity is part of the Global Technology Service Desk organization, where our mission is to identify, monitor, prioritize, and solve issues across the McDonald's System for Global Technology products and services. We value collaboration, thoughtful effort, and clear communications to get our people back to work and our systems back to green quickly and effectively. As the Technical Product Manager you will manage the relationship with our Global Corporate Service Desk provider and act as a single point of contact for issue escalation and Shift Best continuous improvement. You will be responsible for driving the Global Corporate Service Desk toward the future of support services, vendor management, governance, and leadership communications.
The expected salary range for this role is $141,000 - $165,000/ per year
Responsibilities
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
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