DescriptionThe Commercial Banking Digital team is responsible for digital product management across channels (.com, mobile, API) for the JPMorgan Chase Commercial Banking segment. The Commercial Bank is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs.
JPMorgan is seeking a highly effective, collaborative, and innovative Digital Product Manager to work with the Executive Director in support of the Commercial Bank as it relates to the middle-market client persona.
Job Responsibilities:
- Understand and empathize with evolving customer needs through data, direct client feedback, usability studies, pilot studies etc. to develop and improve digital products to provide an exceptional experience for our complect clients.
- Work collaboratively to develop a point of view and thought leadership regarding features, design, technologies, tools, competitors and potential partners.
- Develop and maintain strong and working relationships in the Line of Business (Strategy, Product, Transformation, Technology, Control partners, Finance), Partners and across Digital (Design, Platform, Technology, Product, Channel etc.)
- Support efforts to create transparency across partner demand and digital capacity to ensure appropriate stakeholders are involved in and aware of changes to roadmap delivery or roadmap priorities. Work to consolidate and integrate product requirements across partners and prioritize investments.
- Excels in mapping out how things work today and translating usability problem statements into actionable items.
- Support development and maintenance appropriate controls and governance. Help to identify, manage and mitigate current and emerging risks.
- Appreciates a data driven view of results and adoption with corresponding strategies to track and realize key digital performance metrics and define strategies to manage/optimize digital adoption and usage.
- Support management of client impacting production issues and application concerns.
- Proactively keep abreast of market trends, JPM’s digital channels, customer feedback and analytics to inform a strong understanding of the broader business, technology, digital/mobile etc.
Required Qualifications, Skills and Capabilities:
- 7+ years of experience in financial services and understanding of payments, lending, deposits, receivables etc.
- Agile development, technology and innovation experience.
- Proficient in PowerPoint and excels at compelling presentation content.
- Skilled in influencing and collaborating with stakeholders bringing together diverse points of view to build coalition.
- Track record of understanding the client experience and turning it from concept to launch.
- Strong management presence and comfort in interacting with multiple groups at various levels.
- Self-starter that excels working independently and collaborating across groups.
- Critical thinker and consultative problem solver with a strong bias towards action.
- Healthy balance of intellectual curiosity, common sense, and executional rigor.
- Highly organized and detail oriented.