Product Manager

Overview

Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline offering personalized guidance from expert Care Coaches, cutting-edge digital tools, and access to an integrated care provider support network and community, tailored to meet the diverse needs of individuals and families at every stage of life.

Our Impact

At Cariloop, we believe the unbiased, inclusive, and empathetic way we strive to serve caregivers is a reflection of how we serve our employees. You'll have the opportunity to make a genuine difference in the lives of millions of caregivers while enjoying the autonomy and flexibility of remote work. As a member of our team, you'll contribute to a movement to redefine the standard for caregiver support, shaping a future where caregivers feel supported, empowered, and recognized for their invaluable role.

As a Public Benefit Corporation and a Certified B Corp, we are constantly striving to use our business and platform as a force for good, being especially mindful of how we create a profitable, sustainable enterprise while supporting all of our stakeholders and giving back to our communities.

We believe deeply that the way we care for others should be a reflection of the way we care for our team. We seek to foster a culture of care that sees people for who they are and celebrates the core values they hold dear. When we care for our Loopers, our Loopers can focus on caring deeply for the caregivers, families, and communities we serve.

Join us in our mission to create positive change, and together, let's forge a path toward a more caring and connected world.

Career Opportunity

Cariloop is seeking to add a new Product Manager / Product Owner to our team! 

As a Product Manager at Cariloop, you will primarily be responsible for managing the execution of our product development lifecycle. Regularly, you will work closely with our development, design, and engineering teams to effectively deliver new products or features. This includes writing feature briefs, user stories, and acceptance criteria, managing our product backlog, and leading agile processes that foster teamwork and collaboration. This position also offers the unique opportunity to work cross-functionally with leadership teams and contribute to shaping our product roadmap.

The ideal candidate for this position not only enjoys rolling up their sleeves to deliver new products or features, but you also understands how each development cycle contributes to our broader company goals. If you are someone who has similar experience working in a product manager or product owner role and thrives at the intersection of hands-on development and strategic planning, we encourage you to apply! 

Your Role 

• Write detailed feature briefs, user stories, and acceptance criteria.
• Facilitate agile ceremonies, including grooming, increment planning, sprint planning, daily standups, retrospectives, and sprint demonstrations.
• Prioritize and maintain the product backlog.
• Provide support during sprint execution, ensuring clear and proactive communication of requirements.
• Maintain comprehensive documentation of product updates or changes to drive the adoption of new features.
• Partner with cross-functional teams including engineering, design, quality assurance, and support to ensure successful product delivery. 
• Collaborate with leadership to define product vision, strategy, and roadmap, ensuring alignment with company objectives and market opportunities.
• Work closely with our Growth team (sales, marketing, and customer success) to ensure the product is aligned with customer needs and go-to-market strategies.
• Research and gather insight on customer needs, market trends, and the competitive landscape and make recommendations that influence product strategy.
• Identify opportunities, share insights, and present product updates to cross-functional and leadership teams.

Qualifications

• 3-5+ years of previous experience working in Product Management as a Product Manager or Product Owner role.
• Demonstrated experience managing all aspects of the product lifecycle preferably in a development environment using Agile methodologies (Kanban and Scrum).
• Skilled at writing product briefs, user stories, and acceptance criteria.
• Effectively able to facilitate Agile ceremonies and manage the product backlog. 
• Experience gathering and interpreting customer feedback to shape product features or roadmap decisions.
• Analytical and decisive with a demonstrated ability to assess challenges or roadblocks, and present ideas for solutions to all levels of stakeholders.
• Strong interpersonal skills with the ability to work closely with both technical, and non-technical teams.
• Direct or indirect experience in the healthcare or caregiving industry is valuable but not required.
• A degree in Business, Computer Science, Engineering, or a related field is preferred
• Additional certifications in Product Management or Agile methodologies are a plus.

Attributes

• Commitment to providing exceptional service to team members, customers, and partners.
• Strategic thinking and experience bringing product ideas from concept to reality.
• Strong problem-solving and influential leadership abilities.
• Self-motivated learning style and ability to quickly establish expertise with new products or services.
• Flexible and open to change in a high-growth environment.

Benefits and Perks

At Cariloop, our commitment to supporting caregivers, families, and each other extends to every aspect of our organization, including our benefit offerings. Designed to address the holistic needs of our Loopers, our comprehensive program encompasses employee health, financial stability, and overall wellness. By prioritizing the well-being of our Loopers, we not only fulfill our mission but also foster a culture of empathy, collaboration, and support that extends beyond the workplace. Our comprehensive benefits package offers:

• Comprehensive Medical, dental, and vision insurance coverage
• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA), empower you to build a secure financial future while taking care of your present needs.
• Company-sponsored life, short-term, and long-term disability insurance, providing peace of mind in both anticipated and unforeseen life events
• Access to Cariloop's member portal and services for both you and your family, offering a wealth of resources and support in navigating your caregiving journey
• Annual stipends through our partner UrbanSitter, providing access to trusted care for your entire household, spanning childcare, tutoring, pet sitting, housekeeping, and senior care services
• Open time-away policy and 14 paid company holidays yearly, promoting self-care and work-life balance, reflecting our commitment to Looper's well-being
• Quarterly mental health days where all Loopers are encouraged to disconnect and recharge for the day
• Paid volunteer time away, allowing all Loopers to make a positive impact in our communities
• Fully paid caregiver leave for all Loopers, reflecting our commitment to supporting caregivers within our own company
• And more!

Cariloop participates in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

In alignment with our core values, Cariloop provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To learn more about how Cariloop creates an environment where people can be their true, authentic selves, click here.