Job Description:
This position is responsible and accountable to drive market facing initiatives across the Vertex organization and definition and execution of those requirements
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Working directly with customers and partners to understand their needs and translate them into requirements.
- Determining and maintaining software product and service requirements through an in-depth understanding of customer and partner needs.
- Ensures Vertex competitiveness by creating continuous evolution of solutions derived from an invoice centric, market driven perspective to identify opportunities not yet covered by existing individual solutions. Leverages her/his electronic invoicing, AP/AR automation, Tax technology, Tax lifecycle and Tax process know how to identify opportunities for automation and innovation that are currently not covered
- Additionally identifies opportunities for End to End solutions by integration and or API’s between solutions and recommend harmonizing and standardizing roadmaps.
- Participates as a trusted advisor to the suite owner to assist in the definition of individual solutions and their evolution
- Training customer facing departments on product enhancements and initiatives
- Maintains frequent contact with customer, partner and other market participants to identify pain points and derive innovation ideas.
- Presents and represents Vertex in conferences to showcase Vertex thought leadership
- Routinely attends trade shows and maintains excellent awareness and fluency in competitor offerings leading to driving differentiated product offerings and enable sales and marketing differentiation in offerings.
- Creates and maintains mechanism for receiving and tracking input on requirements from prospects, customers, internal staff, partners, trade shows and industry analysts.
- Occasional travel required.
SUPERVISORY RESPONSIBILITIES:
KNOWLEDGE, SKILLS AND ABILITIES:
- Understanding of “jobs to be done” in the global AP/AR automation space
- Thorough understanding of tax compliance and reporting
- Thorough understanding customer needs and translating them into solution requirements
- Must have excellent Business acumen and knowledge of core, emerging and competitive markets in the tax technology space
- Ability to articulate and translate business problems into solutions in a cloud environment
- Generally understand the impact of eco systems and how to build solutions for and to integrate with them
- Excellent presentation skills with ability to make presentations to top management and senior leaders within our customers
- Proven ability to work in a matrixed environment, and lead by influence
- Proven ability to stay on task, overcome obstacles, meet deadlines and milestones, and deliver work by agreed upon dates.
- Demonstrated ability to drive results virtually with distributed global teams
EDUCATION AND TRAINING:
- Bachelor’s Degree in Business, Marketing or related discipline or equivalent work experience. MBA preferred.
- Fifteen (15) plus years of product management experience in software or consulting industry experience
- Ten (10) plus years in the AP/AR automation industry with focus on driving electronic invoicing compliance solutions
- Experience working in the transaction tax field (Sales and Use Tax, VAT and returns) is preferred
- New product development cycle
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.