Senior Product Manager

Overview:  
We are hiring a Senior Product Manager (SPM) to join the Staff Experience team and own clinical staff satisfaction and efficiency, serving the clinical care teams from our customers that use the Wellframe platform to deliver digital care services to the neediest members in healthcare. You will be a key leader in enabling business growth by launching core platform enhancements and capabilities across the Wellframe business as we grow across more complex customer footprints, workflows, and an enable a broader ecosystem across digital care management. You will make high judgment decisions, present persuasive cases to executive leadership and have enduring impact on the future of Wellframe’s digital platform and care delivery at scale. 

Wellframe requires product leaders who move fast, have an entrepreneurial spirit to create new products, a passion for making a dent in the healthcare universe, can break down and solve complex problems, and an ability to lead and get things done across a growing business. We are looking for a customer-obsessed, sharp, and tenacious SPM to own and execute the overall staff experience and satisfaction product strategy focused on staff experience, run experiments to revise that strategy, and tackle large initiatives that make Wellframe support our growth needs at increasing scale.  

Our product managers are relentless advocates for our customers and users, pursue a deep understanding of the market, take pride in ensuring experiments and features are brought to the market successfully, and lead the shaping and delivery of a value-driven and outcomes-focused product vision and strategy. Senior Product Managers contribute to Wellframe’s overall clinical product strategy and roadmap through a deep understanding of the market needs, the competitive landscape, and a genuine empathy for the end user. They bring energy, curiosity, and passion to each interaction. The role requires a deep understanding of healthcare user behavior, product management, and a passion for creating world class customer experience. The staff product manager will report to the Group Product Manager of the Staff Experience Team.   

Candidates will be expected to have an established background in product development, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. You should enjoy diving deep into complex problems, and center around data, insights, and bets to define objectives, measure progress and meet goals. 

As a Senior PM for Wellframe, you will be responsible for driving a best in class clinical staff experience by (1) enabling capabilities that improve our staff NPS, (2) improve the clinical workflows and experience of the platform across dynamic customer footprints, (3) partnering with customers, stakeholders to execute and optimize the clinical staff experience in line with your vision (4) analyzing the current customer and internal scalability, running experiments, and recommending short and long-term strategic initiatives to improve it. You will have an eye for creating exemplary healthcare platform experiences, an aptitude for data-analysis, and a passion for continuous testing. You will hold a high bar for measurement of feature impact and will define success metrics, measurement methods and reporting processes for your efforts. You will learn from and share best practices across Wellframe teams. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working effectively in a deadline-driven work environment. 

About Wellframe: 
With Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. 

Your Impact: 

• Work with the leadership team to set strategy, define the product, and make appropriate high-judgment trade-offs between features and speed-to-launch. 

• Use case prioritization, feature definition, ownership of the product roadmap, and customer discovery and validation. 

• Engage with internal and external partner teams to identify growth enablement opportunities and drive relevant platform product initiatives 

• Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints. 

• Creation of communication mechanisms for collaboration across health businesses. 

• Effective communication with Senior and VP level partners both written and verbal 

• Own and maintain your product vision, strategy, roadmap and backlog. 
• Create and communicate a vision for staff experience & satisfaction across the digital care management ecosystem, extending out to the broader care teams from payors to value based care 
  
  

What You Bring: 

• Bachelor's degree (B.S. or B.A) 
• 6-10 years of relevant experience, with 5-8 as a Product Manager at an organization delivering SaaS 
• Experience owning/driving roadmap strategy and definition 
• Experience with feature discovery, user research, delivery and tradeoffs of a product 
• Experience contributing to engineering discussions around technology decisions and strategy related to a product 
• Experience in Digital Health / Healthcare  
• Experience managing technical products or online services 
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning 
• Advanced user of Excel including Pivot tables, charting, and more 
• Advanced user of Microsoft Office / Word / PowerPoint 

Bonus Points:

• Works well independently and effectively in fast-paced, agile environment  

• Highly motivated to be perceived as a strong performer and to impact results  

• Takes a pragmatic approach to solving problems, while still being able to articulate a story and vision for where a given project will help a company or product head  

• Ability to inject creative tension through structures and influence other stakeholders  

• Ability to handle a wide range of trade-offs and competing priorities across a portfolio  

• Hungry to learn and open to coaching, feedback, and from challenges   

• Oriented towards leading and modeling best practices for the entire team’s benefit and can coach/guide/mentor other product managers with leading practices, core disciplines  

• Effectively brings a team together to solve a difficult problem, and navigate barriers decisively while taking stakeholder opinions and feedback into consideration partnering with design, engineering, customer support, sales, marketing 

• Very goal-oriented, and motivated to make an impact on growth, member conversion, engagement, and clinical outcomes; not afraid to be held accountable for these results  

• Detail-oriented and organized  

• Ability to clearly communicate with vendors, partners, and customers  

• Proactively and independently form trusting relationships with leadership, CSO, Engineering, clients, design, other stakeholders, customers and end users  

• Be a source of inspiration, both internally and externally, for customers about our ability to break down a complex story or problem into a simple explanation or story and tone-switch for Engineering, client, and executive audiences  

• Experience in using product and analytical tools such as Looker, Confluence, JIRA  

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility: Our office is located in Boston, MA but you may live anywhere in the U.S.
Type of Employment: Full-time, permanent 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee  
• Work across multiple time zones in a hybrid or remote work environment. 
• Long periods of time sitting and/or standing in front of a computer using video technology. 
• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills . HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may to go through a pre-employment criminal background check. 
 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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