CLEAR is seeking a Senior Product Manager that’s obsessed with enabling frictionless travel experiences for members through our digital identity and proofing systems. You have a strong technical background and are comfortable supporting architectural decisions on back-end services. You never lose sight of the customer experience when making decisions. You can effortlessly balance trade-offs to make big decisions. You are interested in complex, consumer-oriented problems – and you think big, execute and excel in both ambiguous and highly constrained scenarios.
Ideal candidates possess vision, grit and attention to detail to make that vision a reality. You must enjoy engaging with a group of cross functional stakeholders, customers, and evangelizing their needs. You balance abstract strategic thinking with outstanding execution – holding yourself and your group accountable to delivering successful outcomes.
You’re a tenacious, metrics-driven, enterprising, self-starter who is obsessed with the art of the possible and relentless execution to drive the impact of our consumer products and experiences.
What you'll do:
- Strategically lead and support digital Identity and Proofing for our Aviation Enrollment experience.
- Drive the expansion of our source corroboration integrations while reducing proofing costs and creating resiliency in our flows.
- Identify opportunities and drive improvements to our document scanning experience.
- Become our SME on the state of identity at large and how NIST standards should be incorporated into our products.
- Champion data integrity as a first class citizen.
- Own cross-team collaboration to ensure the airport platform supports key growth driving projects, operational demands as we continue to scale, and is 100% compliant to standards we have set.
- Define the product roadmap in the context of broader organizational strategies and goals, in collaboration with our internal and external partners.
- Maintain compliance as a core tenant of the airport platform. Establish processes and tools to ensure we are anticipating and not reacting.
- Create alerting and reporting for all assurance/platform dependencies so we can trace easily. Own the data and dashboards.
- Identify key performance indicators that will allow the team to hone in on areas of need and focus.
- Support all types of CLEAR enrollment models. Work cross functionally and partner with teams outside of aviation to evangelize best practices and core requirements.
- Build for a seamless tie-in between airport experiences and the rest of CLEAR.
- Identify blockers that limit our groups ability to deliver magical member experiences - whether it’s updating an account, enrolling, or verifying.
- Develop experiments and prototypes to shed light on complex issues where data isn’t readily available or obvious.
How you'll measure success:
You will develop success metrics for your team. Your top goal is to drive a seamless and delightful customer experience. It is critical to ensure systems maintain high availability, stability, and compliance while empowering internal and external customers to self-serve wherever possible. Partner with stakeholders to identify and execute opportunities that extend value for customers and contribute to the broader ecosystem within the travel and aviation space.
What you'll need to succeed:
- 5-7 years of product management experience
- Everything is measured
- Strong analytical skills that enable you to peel away the layers of ambiguity to get to root cause quickly
- Deep understanding of the needs of the business and the customer, and translating them into innovative solutions that can be measured
- Identify pain points in our services that hinder our ability to seamlessly enroll, upgrade or verify members and propose scalable solutions that fix them
- Ability to create a multi-quarter strategy based on customer needs, regulatory requirements, existing stakeholder feedback
- Entrepreneurial, strategic planner with proven ability to drive projects and strong analytical skills
- Deep understanding of cost structures and an ability to identify and implement solutions that drive cost efficiencies across our system
- Make data integrity a first class citizen, ensuring that compliance is never compromised and reporting is easily available
- Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
How You'll be Rewarded:
At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $170,000 - $200,000, depending on levels of skills and experience.
The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units
About CLEAR
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 27+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
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