The successful candidate will be responsible for leading and/or supporting the complete product management lifecycle from concept through release and adoption. The new CSS platform will enable customers and partners to access critical Oracle services more effectively in pursuit of cloud-based digital transformation. In addition, the platform will support scaled world-class service delivery by Oracle’s operations, sales, and service delivery teams. The platform will integrate with multiple Oracle service platforms including MyLearn, My Oracle Support, Sales Cloud, and more. The Product Manager will work closely with cross-functional teams, including software engineers, infrastructure engineers, technical program managers, and business collaborators, throughout the product management lifecycle. The ideal candidate will have a strong well-rounded technical background, deep experience in understanding and analyzing data, business intelligence development and data integrations, and product design and development experience with cloud-based technologies with a particular focus on Oracle Cloud Infrastructure and Oracle applications. Additionally, the candidate will have a demonstrable legacy of “leading by influence”, a reputation as an exceptional great teammate and strong communicator (written and verbal), and a history of leading activities within large-scale projects end-to-end.
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Career Level - IC5
Are you an experienced Product Manager with specific experience with business data analysis, understand Oracle SaaS application adoption and data can be used to support customer success with innovation? Come join our exciting team!
Responsibilities include:
· Understand Oracle’s strategic and competitive position and deliver a product with capabilities that further strategic goals.
· Develop and implement product and customer lifecycle strategies that enhance the utilization and experience of our users and leads to subsequent product growth and/or development.
· Take ownership and accountability over key projects that will fuel the design, development, utilization, and upgrade of the platform.
· Organize interdepartmental activities ensuring completion of the project/product on schedule, aligned to standards, and within budget.
· Identify customer needs, be responsible for market research, and monitor market trends/competitive landscape
· Recommend, specify, design, and implement major changes to existing software architecture.
· Work closely with QA function to build, review, and implement unit, integration, and regression test plans and unit test plans.
· Work with product development and CSS Engineering team to analyze customer and fleet intelligence
· Act as a product advisor to senior leadership and other internal team members (marketing, sales and/or delivery etc.)
· Support the growth and development of a dedicated, diverse, equitable and inclusive team of product managers and product leaders
· Lead matrixed working groups composed of functional peers through the ideation, technical development, and launch of innovative products
· Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
· Partner with customer, partner, and internal teams to understand their use cases and inform success models
· Shape the business intelligence model and function of the product.
· Define and analyze metrics that inform the success of the product
· Improve efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
· Lead multiple product initiatives and priorities, scale teams, and ensure org is effective, healthy and positioned for success by establishing clear and measurable goals
· Identify and initiate opportunities for new projects or focus areas, and spearhead working groups necessary to implement development plans for new capabilities, services, and processes.
· Develop platform-based adoption insights to inform development and ongoing management of a post-implementation customer product experience maturity model.
· Communicate user issues and feedback to all CSS organizational functions
· Promote new features to collaborators by identifying and illustrating the best use cases
Product Manager Preferred Qualifications
· Minimum of 10 years of Product Management, Product Design, Consulting or Software delivery experience in a consumer-focused technology company
· Experience with Oracle Fusion Cloud Applications and customer adoption and expansion issues.
· Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
· Highly self-motivated to work on tasks independently, while working in a fast-paced environment
· Inside Customer or Customer-facing experience within a SaaS environment.
· Knowledge of Oracle cloud infrastructure, business intelligence, and/or other applications.
· Strong technical background with significant hands-on experience throughout the software development lifecycle
· Proven track record to lead multiple projects simultaneously while maintaining strict attention to detail.
· Experience with building, analyzing and interpreting customer data to influence collaborator decisions.
· Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
· Experience providing insights, establishing relationships with, and driving value to C-Level.
· Ability to work collaboratively and effectively across various lines of business
· Experience working with cross-functional teams (Marketing, Product, Sales, Support, Revenue Ops)
· Experience working within an Agile environment
· Experience driving product or service adoption to a geographically-distributed target audience.
· Strong executive communication skills and presence.
· Excellent project management and team management skills.
· Strong negotiating and influence skills. Critical thinking/analytical leadership experience
· Experience building 1-2 products, platform/ecosystem products, or marketplaces
· Bachelor’s degree and/or equivalent years of experience