Technical Product Manager

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.  

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability. 

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact. 

Summary/Objective

The Technical Product Manager is responsible for providing technical expertise for aftermarket product development, support, and training for the assigned product line in all relevant applications. They will also assist with the development of tools, presentations, communication documents, and work instructions related to the product range. Further, the Manager will be accountable for technical Service bulletins and providing feedback to product companies to improve product quality, including support of warranty administration. As a technical product manager, you play a crucial role in the development and success of a product. Your duties and responsibilities revolve around effectively managing every aspect of the product lifecycle, from conception to launch and beyond. With your technical expertise and strong understanding of customer needs, your goal is to bridge the gap between the engineering team and the business objectives, ensuring a high-quality and marketable product.

Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promote Customer Focus throughout the organization.
• Develop and maintain a clear product roadmap that aligns with the company's overall strategy and business goals
• Conducting market research, analyzing customer feedback, and staying abreast of industry trends to identify potential opportunities to effectively prioritize and define product features and enhancements.
• Effectively communicate the product vision, requirements, and priorities to the engineering team
• Play an active role in the development of training material and programs needed to increase the knowledge and competence of regional employees.
• Play an active role in the development of technical sales tools, to include presentations, brochures, articles, press releases, etc., related to the assigned product range.
• Conduct/participate in regular Product Quality Meetings (PQM) to provide feedback to product companies to improve product quality.
• Provide technical input into the recommendation and development of Aftermarket products and services.
• Provide Tier 2 support for the regions on more complex troubleshooting opportunities.
• Direct the creation of the Product Master Specification of all new Aftermarket Products
• Conduct regular product meetings with Product Company to review outstanding issues with equipment performance and improvements needed in the field
• Continuously seek and receive feedback about product performance and applications
• Ensure that AMS products are developed to include innovative features and added benefits
• Work with Product Company to ensure life cycle of equipment is understood and technical knowledge within NCS is accurate and up-to-date
• Develop Investment plans for NCS product lines to contribute to efficient and effective support of global customers
• Oversee the development and distribution of technical bulletins.
• Work closely with the commercial business manager to plan and execute product launches, including communication strategies and training materials.
• Contribute to the development of the Nikkiso CE&IG University aftermarket product management curriculum.
• Participate in technical seminars, customer events and trade show as deemed necessary by the Director of Product Management.
• Support QMS requirements in areas of responsibility for conformance with international requirements as well as state and federal regulations.
• Perform other responsibilities as assigned.

Competencies

• Interpersonal, collaboration, and relationship building skills
• Presentation and written communication skills
• Ability to develop tools, presentation, brochures, articles, press releases, etc.
• Ability to develop training materials
• Judgment and problem solving
• Influence and negotiation skills
• Customer focus
• Critical thinking
• Results-driven accountability
• Knowledge of sales processes
• Technical and business acumen
• Continuous improvement and innovation mindset
• Ability to drive a vehicle and travel globally.

Work Environment

Work in both office and workshop environments at company and customer sites.

Education and Experience

The ideal candidate is a results-oriented and experienced professional with a proven track record in Service environments leading the technical aspects of product management.

• Bachelor’s degree or higher, preferably in an engineering or technical discipline.
• 5+ years of experience in international manufacturing or industrial services company.

• Technical experience in an industrial manufacturing environment.

• Knowledge of the NCE&IG Group’s products is preferred.

Physical Demands

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Global travel.

Safety

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear Nikkiso approved PPE as needed and direct others to do the same as appropriate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.