Technical Product Manager - Service Data Protection

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Product Manager within the Foundations team, you will play a critical role in defining improvements to the core security infrastructure of Docusign. You will think about both protecting our services and our customers’ data from any form of misuse and about how to provide our customers with the right set of tools to let them meet their compliance, regulatory and security requirements. 

Docusign strives to provide the highest standards in security. In this role, you will be responsible for identifying how the various levels of protection we have in place need to evolve to support Docusign’s venture in the Intelligent Agreement Management space. You will investigate how Docusign integrates with our customers’ solutions for Data Loss Prevention and other data security management systems. 

You will work closely with our engineering teams to build the platform supporting those needs and drive adoption of that platform across the organization, with our support and consulting organizations to push best practice's implementation by customers, and with our security team to help manage any security concerns. 

If you are passionate about leveraging technology to create a safe environment for customers to conduct business, and enjoy collaborating with diverse teams and partners, this role is tailor-made for you. Join us in our mission to maintain trust and integrity in digital transactions at Docusign. 

This position is an individual contributor role reporting to the Lead Product Manager – Data Protection & Governance.

Responsibility

• Ideate, develop and maintain a product roadmap for our core security platform that aligns with the company's strategic goals and OKRs 
• Partner with customers to understand their data security needs 
• Conduct competitive analysis to position Docusign as a leader and innovator in the agreement security space
• Prioritize features and initiatives based on business impact and available resources
• Document clear requirements and use cases in collaboration with engineering and UX, and drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements 
• Use a combination of qualitative and quantitative insights, as well as industry standard methodologies to prioritize opportunities including internal and external viewpoints
• Apply data analytics and metrics to assess product performance, identify trends, and make data-driven decisions 
• Define and monitor KPIs related to adoption of security solutions within the organization and by customers 

Hybrid:

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Computer Science, Engineering, or related field
• 5+ years of proven experience as a Technical Product Manager or similar role, with a focus on security 
• Experience with enterprise-level requirements for document access security (data encryption standards, Data Loss Prevention,...) 
• Experience with communicating with partners at all levels
• Experience with analyzing and problem-solving, with a data-driven approach to decision-making 

Preferred

• Strong technical competence and familiarity with API design principles
• MBA degree in Computer Science, Engineering or related field
• Experience working in an Agile development environment

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Illinois and Colorado: $116,500.00 - $160,150.00 base salary

Washington and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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