Director of Product Development

Company Overview:

CCS is redefining chronic care management by combining products and supplies with clinical education, monitoring, and coaching, making it easier for those living with diabetes to manage their condition. This position marks an important evolution in the company’s transformation from distributor of medical supplies to a care management platform supporting the comprehensive needs of our customers living with chronic conditions. This role is responsible for building upon our foundational work to design a solution for health plans and employers that delivers a care management solution wrapped around the organic relationship we build with customers sourcing their medical supplies from us.

Opportunity Overview:

The Director of Product Development is responsible for planning and execution of a product or product line throughout all phases of the product development life cycle. The Product Director gathers and prioritizes potential solutions to customer business problems and patient needs. She or he defines a product vision that aligns to CCS’ strategic objectives and complements the existing product portfolio.

Responsibilities:

• Clearly define product strategy, positioning, and pricing approach for new/enhanced products or product features informed by market and customer insights
• Leverage product development best practices and deliverables to align product scope and definition, inform sales and marketing strategy, and execute operational and technical development plans
• Engage cross-functional team in collaboration on all product activities and deliverables through all phases of the product development life cycle
• Centralize communication regarding product development scope, deliverables, timelines, assumptions, issues, risks and mitigation plans across the product development team
• Create a performance measurement plan and visibility to ensure that all financial, operational and clinical goals are met
• Develop continuous improvement plans for products post-commercialization
• Facilitate the prioritization of products and product features on the product roadmap

Experience and Education Requirements:

• 7-10 years experience in management consulting and/or healthcare product or solution development
• BA in business or health care related field or equivalent combination of industry-related professional experience and education required; MBA or MHA preferred
• Experience managing a team in a complex, transforming, customer-focused business environment
• Strategic thinking skills with deep understanding of product development in a health care industry setting
• Superior communication skills, executive presence and cross-functional leadership
• Execution experience across the product development life cycle through ideation, development, and commercial launch with a focus on customer value and solution economics
• Ability to juggle business, customer and technical perspectives
• Strong analytical and problem-solving abilities

Soft Skill Requirements

• Patient and customer-focused mindset
• Ability to think “enterprise”
• Strong business acumen
• Ability to work in an entrepreneurial, start-up-like environment

Competencies/Skills:

• Market and competitive insights
• New product strategy and planning
• Portfolio management
• Product development and commercialization

Partner With:

• Strategy/Commercial Solutions Management Office
• Chief Medical Office
• Chief Technology Office
• Chief Commercial Office (Sales & Operations)
• Marketing Office
• Legal, Finance, HR

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.